Patients are currently and will increasingly be rating your medical services and the ratings will be used to determine reimbursement.

 
This government patient rating survey is called the Consumer Assessment of Healthcare Providers & Systems (CAHPS).  The program was started in 1995 by a Department of Health & Human Services (HHS) subdivision known as the Agency for Healthcare Research and Quality (AHRQ) with the first survey being published in 1999 for groups of physicians.  There are currently 15 different types of CAHPS surveys.  Two of the more prominent are those used for hospitals and for clinicians and groups.

The purpose of this government assessment survey is to allow patients to rate the medical services of physicians, physician assistants, nurse practitioners and other healthcare providers.  The ratings are used by medical practices to improve patient care and by the government and private insurers as part of compensation determination.

 
The CAHPS survey has been government mandated for some medical groups and organizations. The survey has been required of most hospitals (H-CAHPS) for approximately 25% of their payment since 2012 and is also beginning to be used by private insurers such as Blue Cross and Aetna. It is also required for in-Center hemodialysis, hospice facilities, ACOs, physician practices of 100 or more providers and other medical organizations.

The mandate for all medical practices is projected soon.  Medical practices are well advised to conduct their own surveys, see the ratings and attempt to correct the problems before such ratings are used by insurers in determining compensation.